Welcome to CITY WINE! Thank you for choosing CITY WINE’s services. To protect your rights and clarify the obligations of both parties, please carefully read the following Terms of Service. These terms apply to all services provided by our company, including wine-tasting events, wine sales, and other related services. By using our services, you acknowledge that you have read and agree to comply with these terms.

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1. Conditions of Use

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1. Eligibility
   You must meet the legal drinking age and have full legal capacity to use or purchase our services and products.

2. Accurate Information
   You are required to provide accurate and complete personal details and transaction information. If false, inaccurate, or incomplete information leads to service interruptions, CITY WINE will not be held liable.

3. Compliance with Laws
   You must comply with applicable laws and these terms when using our services and refrain from engaging in any illegal or inappropriate behavior.

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2. Scope of Services

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1. Wine-Tasting Events
   We offer a variety of wine-tasting events and can customize them according to your needs. Please make reservations in advance and follow the relevant guidelines during the event to ensure the safety and comfort of all participants.

2. Wine Sales
   All wines sold are legally imported and quality-assured. Please store your purchased wines properly and comply with local alcohol consumption regulations.

3. Delivery Services
   For orders requiring delivery, we will ensure timely delivery based on the address and requirements you provide. However, delays caused by unforeseen circumstances (e.g., natural disasters, traffic disruptions) are beyond our control, and we seek your understanding.

4. Professional Storage
   We provide professional wine storage services to ensure your collection is preserved under optimal conditions. Please notify us in advance if you wish to access your stored items.

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3. Orders and Payments

 

1. Order Confirmation
   Once an order is confirmed, it is deemed finalized. Please verify all order details carefully. If you need to modify or cancel your order, contact us promptly; otherwise, adjustments may not be possible.

2. Payment Methods
   We accept payments via credit cards, bank transfers, and other designated payment channels. All payment information is kept strictly confidential.

3. Pricing and Taxes
   All product prices are as stated on our website or official announcements and include applicable taxes. In the event of a pricing error due to system issues, we reserve the right to correct the price or cancel the order.

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4. Returns, Exchanges, and Cancellations

 

1. Conditions for Returns and Exchanges
   If items are damaged during transportation or have quality issues, please contact us within 7 days of receiving the product for a return or exchange. Non-quality-related returns and exchanges must comply with relevant policies.

2. Cancellation of Activities
   If you need to cancel a reserved wine-tasting event, please notify us at least 7 days in advance. Refunds will not be issued for cancellations made later than this. For cancellations due to unforeseen circumstances, we will issue a full refund or reschedule the event upon mutual agreement.

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5. Limitation of Liability

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1. Service Interruptions
   While we strive to ensure the stable operation of our services, CITY WINE is not liable for interruptions or delays caused by unforeseen circumstances or third-party factors.

2. Safety and Risks
   Please drink responsibly during wine-tasting events or while using our services to ensure the safety of yourself and others. CITY WINE is not liable for consequences resulting from drunk driving or other improper behavior.

3. Third-Party Services
   If you use services involving third parties (e.g., logistics providers or payment platforms), you must comply with their respective policies. CITY WINE is not responsible for the actions of third parties.

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6. Intellectual Property

 

All content related to CITY WINE, including but not limited to trademarks, logos, text, images, and designs, are owned by our company or applicable rights holders and are protected by intellectual property laws. You may not use, modify, or distribute such content in any form without prior authorization.

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7. Amendments to Terms

 

We reserve the right to update these terms as needed for business or legal purposes. The latest version will be published on our website or other platforms. We encourage you to review them regularly to stay informed of any updates.

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8. Contact Us

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If you have any questions about these Terms of Service or need assistance, please feel free to contact us:

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• Phone: +852 9848 4808

• Email: wine@citybase.hk

• Address: Flat D, 13/F, Wah Wing Industrial Building, 14-20 Wing Yip Street, Kwai Chung, New Territories, Hong Kong

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Thank you for choosing CITY WINE! We look forward to providing you with exceptional service and unforgettable wine experiences!