CITY WINE takes your privacy seriously and is committed to protecting the personal data you provide when using our services in accordance with relevant laws and regulations.

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This privacy policy explains how we collect, store, use, and safeguard your personal information. Please read the following carefully:

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1. Data Collection

 

We may collect the following personal data when you use our services, including but not limited to:

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• Basic Information: Such as your name, contact number, email address, and mailing address.

• Transaction Data: Such as purchase records, payment methods, and order details.

• Event Participation Information: Such as your preferences and needs provided during wine-tasting events.

• Technical Data: Such as IP address, device type, browser type, and other technical details.

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2. Use of Data

 

The personal data we collect will be used for the following purposes:

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• Service Delivery: To process your orders, complete transactions, and provide customer support.

• Event Notifications: To inform you about our latest wine-tasting events, promotions, or related services.

• Experience Optimization: To offer personalized recommendations and services based on your preferences.

• Legal Compliance: To comply with laws and regulations, assist law enforcement, or prevent unlawful activities.

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3. Data Protection

 

We implement strict technical and administrative measures to safeguard your personal data, including but not limited to:

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• Encryption Technology: Industry-standard encryption is used to protect your data during transmission and storage.

• Access Control: Only authorized personnel can access your personal data, and they are bound by strict confidentiality obligations.

• Retention Period: We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected. Afterward, it will be securely deleted or anonymized.

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4. Data Sharing

 

We will not sell, rent, or trade your personal data to third parties without your consent. However, we may share data under the following circumstances:

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• Legal Requirements: To comply with government or legal requests.

• Third-Party Service Providers: We may work with reputable third-party providers (e.g., logistics or payment agencies) to complete transactions or deliver services, limited to the scope of the service.

• Business Transfers: In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant parties, but your privacy will remain protected.

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5. Your Rights

 

You have the following rights regarding your personal data:

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• Access and Correction: Request access to or correction of your personal data.

• Deletion Requests: Request the deletion of your personal data, where permissible by law.

• Opt-Out of Marketing: Unsubscribe from receiving marketing communications at any time.

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To exercise these rights, please contact our customer service team.

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6. Policy Updates

 

We may update this privacy policy from time to time and will publish the latest version on our website. We encourage you to review it periodically to stay informed about our privacy practices.

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7. Contact Us

 

If you have any questions about this privacy policy or require further assistance, please contact us:

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• Phone: +852 9848 4808

• Email: wine@citybase.hk

• Address: Flat D, 13/F, Wah Wing Industrial Building, 14-20 Wing Yip Street, Kwai Chung, New Territories, Hong Kong

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At CITY WINE, we are dedicated to protecting your personal data with professionalism and responsibility, ensuring you can enjoy our services with complete peace of mind.